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Practical cases and exercises

Crisis Management
1 - A form of meditation.
2 - skills of handling security.
3 - who I am.
4 - aspects and dimensions of personality.
5 - stress and its effects on health.
6 - regulatory pressure and behavioral role-related career.
7 - Dealing with conflicts of work.
8 - Factory Ibn Sina Chemicals.
9 - The extent of your suffering pressures (a self-test).
10 - Opening a new section.
11 - half a million mistake.
12 - the cause of the crisis in the BIOS.
13 - zero hour.
14 - the railway line.
15 - the case of McDonald's.
16 - Jack the case.
17 - the case of Intel.
18 - established a culture and its impact on crisis management.
19 - to rescue the hostages.
20 - boat.
21 - Thinking in the questions.
22 - physical expressions.
23 - crises that can be encountered.

24 - I know of no class of managers belonging to deal with disputes.
25 - The crisis is not surprising.
26 - Study the liquidity of the company.
27 - measures to prevent the crises.
28 - the dimensions and the administrative aspects of your personality.
29 - surprise visit.
30 - The degree of readiness to crises.
31 - to crisis situations in the work (case management).
32 - successive crises in the Arab Company for Electronics.
33 - measuring the degree of readiness of the organization in the stages of the crisis.

 

Human Resources
1 - How do you consider the other.
2 - The Story of a donkey with Marzook.
3 - administrative functions.
4 - the human race.
5 - features that distinguish Adaratk.
6 - Test the skills of tribal human resources management.
7 - Recent trends in management.
8 - Profile of testing the concept for the post.
9 - familiarity with the elements of the administrative process.

 

Decision-making
1 - identify the problem.
2 - the scientific method to study the problem.
3 - attributes of decision makers.
4 - The wisdom from the mouths of vendors.
5 - Determination of administrative problems by managers.
6 - decision-making.
7 - patterns of dealing with problems Aladayp.

 


Supervisory and managerial skills
1 - the difficulty faced by the employee.
2 - the nature of the supervisory function as the level regulatory framework.
3 - overseeing the effective and least effective.
4 - Principles of Supervision (Case Study).
5 - exercise supervisory relationship.
6 - Central Supervisor.
7 - Responsibilities of the supervisor.
8 - Supervisor of the new strategy.
9 - Features of an effective supervisor.
10 - humanitarian needs.


Training of trainers
1 - they say about the training.
2 - effective training of the modern coach.


Performance evaluation
1 - Survey of the President after evaluating subordinate.
2 - methods for assessing performance.
3 - Performance assessment.
4 - Sabertni Saber Liban to have another.

 

Development and change
1 - Rate your skills as a manager.
2 - identification of performance problems (identification of obstacles).
3 - change in the work.
4 - fundamental axes of dealing with international changes.
5 - Preparation of operational plans for change.
6 - How to poison the thoughts of others.
7 - The change in the external environment.
8 - How you can deal with the process of change.
9 - Management of change and the pressures of work.
10 - How to analyze the message of change.
11 - Do you have the ability to change yourself.
12 - What are your assumptions and motives for change.
13 - Who are the individuals who will help you in the composition of the main ideas of the change expected.
14 - Are you the right person to manage change.
15 - How to identify the driving forces and impediments to change.
16 - Evaluation of the results of the change process and effectiveness.

 

Strategic Planning
1 - style of strategic planning in the planning.
2 - Forms applications to prepare strategic plans.

 

Conflict
1 - Dealing with conflicts of work.
2 - patterns of individuals in the face of conflict.
3 - preferred mode of resolving disputes.
4 - sources of tension in the institutions.

 

Reporting
1 - How to prepare a report.
2 - How to write and correspondence.
3 - How to prepare and write reports.

 

 Stimulus
1 - efficiency.
2 - what they want.
3 - catalytic capacity.
4 - the case of stimulating workers.
5 - Mohsen want a solution (Case Study)
6 - trends towards the workers.
7 - if what they want.
8 - human relationships and stimulating employees.
9 - Exercise motivated employees.
10 - The relationship with the workers.
11 - the case of training (problem unique)

 

Delegation of authority
1 - the seven principles of the mandate.
2 - the case negotiated.
3 - to authorize the Director to his authority.
4 - The ability of the Director on the mandate.

 

Staff
1 - survey of collective action.
2 - Survey of behaviors that destroy the team.
3 - The need for team work.

 

Leadership
1 - Do you have a viable leader.
2 - The Story of Assad patient.
3 - leadership styles applied in the company.
4 - the type of leadership course.
5 - leadership styles.
6 - Meeting at the zoo.
7 - the basic assumptions of administrative leaders.
8 - your style of leadership.
9 - Situational Leadership.
10 - the basic assumptions of the leaders of the administrators.
11 - How do you assess your boss as head administrator.
12 - my game as a manager.

 

Contact
1 - appropriate ways to use questions.
2 - Do I have skills of effective communication.
3 - listening skills.
4 - the efficiency and skill of interaction and communication.
5 - good speaking skills.
6 - Using the coherence and symmetry ideas.
7 - The art of listening.
8 - Dealing with others.
9 - effective communication.
10 - the motives of human beings.
11 - Cases of self.
12 - personal contacts between people.
13 - Measuring the effectiveness of communication.
14 - Aladarkip differences between people and its impact on the efficiency of communication.
15 - skill in communicating with others.
16 - How to build the foundations of communication.
17 - assess the quality of methods of communication.

    

Develop the skills of officers phone and call centers
1 - Presentation Skills Selling over the phone.
2 - features and benefits.
3 - styles and patterns of customers across the clients.
4 - The Art of Listening

 

Creativity
1 - I'm an innovative survey.
2 - Developing the capacity of individuals.

 

Time Management
1 - The value of time and place on the ladder of social values.
2 - archiving system in your office.
3 - The problem of chaos.
4 - how well you use of time.
5 - Use of a matrix.
6 - Select wasting time.
7 - Select the business in sequential order.
8 - Change the decor department.
9 - How do you see where the organizer.
10 - the case of time management.

 


Negotiation skills
1 - Are you a good negotiator.
2 - representation of roles in the purchase.
3 - travel to America.
4 - playing the roles of negotiation.
5 - test after the (negotiation).

 

Character analysis
1 - weight of gold.
2 - what kind of person you are.
3 - personal deviation.
4 - Working day
5 - Use your mind
6 - Qana
7 - Prayers
8 - Pinky - I love you
9 - Lovelace 95
10 - Interview
11 - Iwish to be with you all times
12 - Draw your boss ea
13 - Cat
14 - Baby crash
15 - Alcohl
16 - Hitme
17 - Eggs

 

Secretarial
1 - test secretarial skills and office management.

 

 

Customer Service
1 - How does the customer to your organization.
2 - Tahir tireless work.
3 - psychological conditions that affect the elderly.
4 - Icon expressions.
5 - communication breakdown and failure.
6 - Classification of customers in templates fixed.
7 - Why do customers complain.
8 - customer care.
9 - customer expectations.
10 - Are you a public relations manager.
11 - How to deal with customers.
12 - How to be a good attentively.
13 - a credit card.
14 - I'm your customer Aziz.
15 - reasons for discontent with the client.
16 - dairy factory.
17 - lack of attention to customers.
18 - obstacles to communication.
19 - The art of listening.
20 - customer service.
21 - customer expectations.
22 - determining the types of customers.
23 - the robbery.
24 - speaking skills.
25 - the relationship after the sale.
26 - problems with customers.
27 - Who is the client.
28 - a closer relationship with customers.
29 - Marketing customer relations.
30 - keep your customers.
31 - and customer loyalty.
32 - Follow-up customers through letters.
33 - Dealing with customer complaints.
34 - Survey of customer satisfaction.
35 - the reasons that drive customers to stop dealing with the entity and the steps to Astrajallm.
36 - Analysis of causes of leakage clients.

 

Distinguished Service
1 - provide quality service.
2 - Provide a valuable service to the client.
3 - the role of employees in customer service.
4 - Analysis of relations of reciprocity.
5 - care and attention to customers.
6 - Measuring the quality of service.
7 - How to deal with the objections of the client.
8 - How to act in the client angry.
9 - a measure of the quality of service provided.

 

Effective management of sales and collection
1 - granting consumer credit.
2 - collection of bills.
3 - reasons for failure.
4 - Evaluation of a bank.
5 - banking facilities of the Branch.
6 - the marketing mix.
7 - selling skills effectively.

 

Fifty-intervention training
1 - I know the number of boxes in this chart / lesson / no limits for creativity.
2 - Exercise 2241 - the need for alternatives is essential for business success.
3 - know your age Exercise - Get the information by indirectly.
4 - Exercise 12 - 30 = 11 exercise 30 - 60 = 29 to learn Amahp in administrative work.
5 - Calculation amazing / inventions of the computer.
6 - 1 X 1 X 1 X 1 and 5 X 5 X 5 X 5 to collect information from the largest number of appropriate in less possible time.
7 - Copy of an old woman and girls boys and image of the man and child, the Indian, Inuit and image
The old man and old woman and a young girl / I respect the opinions of others / to look at the topic from different points of view.
8 - a man with glasses - the redesign of the place.
9 - Copy of the old man - the focus and scrutiny.
10 - Exercise I Love Paris - the focus and scrutiny of write operations.
11 - Know your personality through the way of your sleep.
12 - know your personality and your share of the number in the history of birth.
13 - Exercise English alphabet to determine the importance of terms of knowledge and effort, and change directions.
14 - Exercise nine boxes to search for sensitive positions in institutions, which they can access services easily and quickly.
15 - Exercise connect the dots nine to encourage the employee to show flexibility in work and coming out of a fund or part of such as instructions stereotypes.
16 - definition of the terms culture training through the models explain each letter of the letters these words instilled in the minds of the trainees.
17 - Are you an aggressive exercise / wishy-washy.
18 - Exercise Learn yourself to confirm the model (homeland) in the human personality of the employee and the key to the personality.
19 - Form Cs 5 to write a letter successful.
20 - Form five wives and one husband to write Tqriravbari.
21 - Form nine Taat to confirm the administrative functions of the managers.
22 - Model 5M to identify elements of service delivery in the companies and institutions.
23 - Form MADE to write analytical reports.
24 - IPO model to determine the construction Altnzemi in the field of institutions.
25 - ABC model to determine the entrance in the field of organizational training.
26 - SRT model to demonstrate the elements of the development employee in the area of work.
27 - a model community knowledge to promote the employee to read and absorption in the area of work.
28 - Form ASK or KSA to determine the general goals of training.
29 - Know your specifications, personal and official letters through the first section of his name and characteristics of the creative and administrative manager's standards officer distinctive.
30 - exercise brought the characters together without any junctions to confirm the process of creative thinking.
31 - A copy of service / Do not be afraid of adults when you sit down with them and bully the small (subordinates) when dealing with them.
32 - Competition rearrange the letters / Rose incentives to identify the most important incentives that can be granted to employees to give more attention from the performers.
33 - commandments to make your boss on your side and principles for dealing with superiors.
34 - the human touch, which constitute the principles of dealing with others.
35 - the commandments to kill progress.
36 - the organizational structure of the Arab / Comics.
37 - Choose a fruit and I know your personality.
38 - elements of development in business enterprises.
39 - How to write a report on the training course.
40 - Form How to differentiate between the creator and the Prosecutor creativity.
41 - How do I see myself / and a questionnaire how your employees see you / and exercise sensitivity.
42 - How do others see me.
43 - cooperation leads to positive results.
44 - Lies office.
45 - Survey to identify the sources of tension.
46 - Model Dating binary.
47 - Model Dating collectively.
48 - How to manage your manager?
49 - Test your sense of observation.
50 - the commandments to change the view of others in you.
51 - assessment models, training courses and trainees.